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DISTANCE SALES AGREEMENT

PARTIES

This Distance Sales Agreement (“Agreement”) is concluded electronically between DEEM DEKORASYON TASARIM VE PAZARLAMA A.Ş. (“SELLER” or “Company”) located at Esentepe Mahallesi, Ali Kaya Sokak No: 3/24, Şişli / Istanbul and the person or entity whose information is specified in Article 6 (“BUYER”), under the following terms and conditions.

DEFINITIONS

  • Buyer (Consumer): A real or legal person who acquires, uses, or benefits from a product or service for non-commercial or non-professional purposes.

  • Seller: The company offering goods or services for sale on its website and conducting sales activities under this Agreement.

  • Service: Any consumer transaction other than providing goods, performed or undertaken in return for a fee or benefit.

  • Website: The Seller’s website through which goods and services are offered.

  • Product(s): All tangible goods, immovable properties for residential or vacation purposes, and software, sound, video, and similar digital content prepared for electronic use.

  • Regulation: The Distance Contracts Regulation.

  • Law: The Law on Consumer Protection No. 6502.

1. SUBJECT OF THE AGREEMENT

This Agreement regulates the rights and obligations of the Parties regarding the sale and delivery of the product(s) that the Buyer orders electronically through the Seller’s website, as defined under the Law on Consumer Protection No. 6502 and the Distance Contracts Regulation.

The prices listed and announced on the website are valid until changed. Campaign prices are valid until the end of the specified period and are limited to stock availability.

2. PRE-CONTRACTUAL INFORMATION

Before confirming this Agreement, the Buyer acknowledges that they have been informed about:

  • The Seller’s trade name, address, and contact details,

  • The purchasing steps on the website and correction procedures for errors,

  • Payment methods, delivery terms, and total costs including taxes,

  • The right of withdrawal and the exceptions thereto,

  • The procedures for product return and refund,

  • Data protection and privacy principles,

  • Complaint and dispute resolution mechanisms.

The Buyer declares that all this information has been clearly and understandably presented on the website and that they have read, understood, and accepted it before entering into the Agreement.

3. SELLER INFORMATION

Trade Name: DEEM DEKORASYON TASARIM VE PAZARLAMA A.Ş.
Address: Esentepe Mahallesi, Ali Kaya Sokak No: 3/24, Şişli / Istanbul
MERSIS Number: 0272086642800001
Return Address: Esentepe Mahallesi, Ali Kaya Sokak No: 3/24, Şişli / Istanbul
Phone: ( … )
Email: ( … )

4. BUYER INFORMATION

Name / Recipient:
Delivery Address:
Phone:
Email:

5. PRODUCT INFORMATION

Product Type:
Quantity:
Model/Brand:
Color:
Unit Price (VAT included):
Shipping Fee:
Total Amount:
Payment Method:

All taxes are included in the total price. The Buyer is responsible for shipping costs unless otherwise stated by the Seller.

6. GENERAL TERMS AND CONDITIONS

6.1 Order and Delivery

The Buyer confirms that they have reviewed the product details, price, payment, and delivery information before placing the order and agrees to pay the total price.
Products will be delivered to the Buyer or the recipient designated by the Buyer within 30 days unless a different period is indicated on the website. Delivery dates are estimates and not binding promises.

6.2 Seller’s Obligations

The Seller undertakes to deliver the ordered product in full, in compliance with its specifications, complete with warranty certificates and manuals, and free from any defects, in accordance with the principles of honesty and diligence.

6.3 Buyer’s Obligations

If payment is not completed or canceled by the bank, the Seller has no obligation to deliver. The Buyer agrees to return the product within 3 days if payment is reversed due to unauthorized card use.

6.4 Force Majeure

In case of unforeseen circumstances preventing timely delivery (e.g., natural disasters, war, strikes), the Seller will inform the Buyer. The Buyer may cancel the order, request a replacement, or allow a delivery delay. Refunds are made within 14 days for cash payments or 7 days for card payments after bank approval.

6.5 Product Inspection

The Buyer must inspect the product upon delivery. Damaged or defective products should not be accepted from the courier. Products accepted in damaged condition will be considered received in good order.

6.6 Incorrect or Fraudulent Orders

If the cardholder and the Buyer are different, or a security concern arises, the Seller may request verification documents (e.g., ID or bank statement). If not provided within 24 hours, the Seller may cancel the order.

7. CAMPAIGNS AND PROMOTIONS

The Seller may offer campaigns or promotions at its discretion. If the Buyer returns a product purchased during a campaign, any benefits or discounts obtained will be deducted from the refund amount. Campaign conditions may change or be terminated without prior notice.

8. PERSONAL DATA AND ELECTRONIC COMMUNICATION CONSENT

8.1 Data Processing

Personal data provided by the Buyer (e.g., name, contact details, address, payment information, IP, etc.) are processed in accordance with the Personal Data Protection Law No. 6698 (KVKK) for the purposes of:

  • Conducting business and sales operations,

  • Managing customer relations and satisfaction,

  • Carrying out marketing, advertising, and promotional activities.

8.2 Legal Basis

Data are processed on the basis of:

  • The necessity of processing for the performance of the contract, and/or

  • The Company’s legitimate interests, provided that they do not infringe on the Buyer’s rights.

8.3 Data Transfers

Data may be transferred to suppliers (courier, payment, IT, and logistics partners), affiliates, and authorized public institutions within the framework of the law.

8.4 Electronic Communication

By accepting this Agreement, the Buyer explicitly consents to receiving promotional and commercial communications (SMS, email, call, or push notification) from the Seller. The Buyer may withdraw this consent at any time.

9. RIGHT OF WITHDRAWAL

The Buyer may withdraw from the contract within 14 days of receiving the product without giving any reason or paying a penalty.

To exercise this right, a written notice must be sent to the Seller’s address via registered mail, fax, or email within the withdrawal period.
The product must be returned unused, undamaged, and complete with original packaging, invoice, and accessories.

The Seller shall refund the full amount (including delivery costs) within 14 days of receiving the withdrawal notice.
The Buyer must return the goods within 10 days of notifying the Seller.

Products Excluded from Withdrawal:

  • Personalized or custom-made items,

  • Perishable goods,

  • Opened hygiene-related products,

  • Digital content or software once unsealed,

  • Goods mixed inseparably with others,

  • Services that have begun with the Buyer’s consent before the withdrawal period ends.

10. DISPUTE RESOLUTION

In disputes arising from this Agreement:

  • For claims under the monetary limits set by the Ministry of Trade, Consumer Arbitration Committees at the Buyer’s or Seller’s location are authorized.

  • For higher-value disputes, Consumer Courts have jurisdiction.

  • In cases exceeding the specified limit, mediation is a precondition for filing a lawsuit.

11. DEFAULT AND LEGAL CONSEQUENCES

If the Buyer defaults on a credit card payment, they will be liable for interest and any legal costs arising under their credit agreement. The Seller may claim compensation for losses due to late payment.

12. EVIDENCE AND JURISDICTION

In disputes, the Seller’s electronic records (including computer and voice records) will serve as definitive evidence. The competent authorities are the Consumer Arbitration Committees or Consumer Courts located at the Seller’s or Buyer’s residence.

13. LIABILITY FOR DAMAGE

The Seller is responsible for loss or damage to goods until delivery to the Buyer or their designated third party, unless the Buyer requests shipment via a different carrier.

14. EFFECTIVENESS

By completing payment for an order placed through the website, the Buyer acknowledges and accepts all terms of this Agreement. The Seller ensures that the Buyer cannot proceed with the order without confirming that they have read and accepted this Agreement online.

SELLER: DEEM DEKORASYON TASARIM VE PAZARLAMA A.Ş.
BUYER: [Name / Signature]